FAQ

1. Do I need to have an account to order?
    No, you can also place an order as a guest. But, there are some perks if you have an account with us:
    • Quick checkout process
    • Easily view your order status and order history
    • Receive updates detailing our new releases and special promotions
    2. What payment methods do you accept?

      We accept all major credit cards (VISA, MasterCard, Discover, AMEX) and PayPal payments.

      3. How secure is my online order?

        When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

        4. Are there any exchange rates?

          All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

          5. How do I set my shipping address?

            Since our website and service are based in English, all the information you typed in must be English input method, including punctuation. If certain letters of your address contain non-English letters, you are advised to use English ones instead. For example, you may change the letter "?" to "c".

            6. Can I change my shipping address after placing an order?

              Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Ensure you have provided the correct verified shipping address. Customers are responsible for re-shipping costs due to incorrect addresses entered at checkout.

              7. How long does shipping take & how can I track my package?

              The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. For shipping info. Please read our shipping policy - Shipping Policy

              8. What If I have to cancel, change or modify the order?

              Once we receive the order, the customer has 2 hours to make any changes to the order(including cancellation). Once the order has been processed and shipped, no further changes can be made.We are not responsible for wrong product orders and wrong shipping addresses.

              9. What Do I Do If I Have Missing Items In My Order?

              If something is still missing, please get in touch with us through our 'Contact Us' page.

              10. Why do you charge a restocking fee on returns?

              We charge a restocking fee on returns due to change of mind or incorrect orders because processing and restocking the product back in our fulfillment center incurs expenses.

              Additionally, customers who received free shipping will also be subject to restocking fees upon returns for change of mind and wrong orders. We do not receive refunds for shipping costs from postal and logistics services.