FAQ
Frequently Asked Questions (FAQ)
1. Ordering
Q: Do I need to have an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows faster checkout, easy access to order history, and updates on new releases and promotions.
Q: How do I place an order?
A: Simply browse our website, select the product and correct phone model, add it to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is completed.
Q: Can I change or cancel my order after placing it?
A: You may request changes or cancellation within 2 hours of placing your order. Once the order has been processed or shipped, no further changes can be made. Customers are responsible for ensuring the correct product and shipping address at checkout.
Q: I ordered the wrong phone model or entered the wrong address. What should I do?
A: Please contact us immediately with your order number. If your order is still within the 2-hour window and not processed, we will try to assist.
2. Shipping & Delivery
Q: How long does order processing take?
A: Orders are processed within 1–3 business days, excluding weekends and public holidays.
Q: How long does shipping take, and how can I track my order?
A: Delivery time depends on the shipping option selected at checkout. Once shipped, we’ll email your tracking number and tracking link. Follow our shipping policy for more info.
Q: Can I change my shipping address after placing an order?
A: Shipping addresses cannot be changed once the order has been processed or shipped. Customers are responsible for any re-shipping costs caused by incorrect addresses entered at checkout.
Q: My tracking shows delivered, but I haven’t received my package.
A: Please check with household members, neighbours, or your local courier or post office. If the issue persists, contact us for assistance.
3. Products
Q: How do I choose the correct phone case or accessory?
A: Please carefully check your phone model before ordering. Different models (e.g., iPhone Pro vs Pro Max) require different cases.
Q: Are screen protectors tempered glass or hydrogel?
A: For certain devices, especially foldable phones, we provide hydrogel screen protectors instead of tempered glass due to design requirements.
Q: Do product images exactly match the item received?
A: Product images are for reference only. Minor variations in colour or design may occur.
4. Returns & Refunds
Q: What is your return policy?
A: Returns are accepted in line with our Return & Refund Policy. Items must be unused and in original packaging unless faulty.
Q: Why is there a restocking fee on returns?
A: A restocking fee applies to returns due to a change of mind or incorrect orders, as processing and restocking items incur fulfilment costs. Orders with free shipping are also subject to restocking fees, as shipping charges are non-refundable.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent by us.
Q: When will I receive my refund?
A: Refunds are processed once the returned item is received and inspected. Processing time depends on the original payment method.
5. Damaged, Faulty, or Missing Items
Q: What if my item arrives damaged or defective?
A: Contact us within 48 hours of delivery with clear photos or videos of the issue so we can review and assist.
Q: My product stopped working after a few days. What should I do?
A: Please reach out with details of the issue and supporting photos or videos for assessment.
Q: What should I do if items are missing from my order?
A: If you ordered multiple items, they may arrive in separate packages. Please check your tracking details and allow a few extra days. If items are still missing, contact us via our Contact Us page.
6. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, MasterCard, Discover, AMEX) and PayPal.
Q: How secure is my online order?
A: All online payments are processed through SSL-secure and encrypted gateways. Your payment details are sent directly to the payment provider and are not stored on our servers.
Q: Are there any exchange rates or currency conversions?
A: If your card is issued in another currency, the final amount will be calculated based on your card issuer’s exchange rate on the processing date.
7. Contact & Support
Q: How can I contact Styleeo?
A: You can reach us via our Contact Us page. Please include your order number for faster assistance.
Q: How quickly do you respond to queries?
A: We aim to respond within 24–48 business hours, excluding weekends and public holidays.
If you have any other questions, feel free to contact us. We’re always happy to help!