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Frequently Asked Questions (FAQ)
Will this phone case fit my specific phone model?
We have a variety of phone cases for different phone models. Please review the product descriptions or navigate through the dropdown variant sections. If you need help finding the ideal case for your phone, feel free to reach out to us.
How strong are the magnets in your phone cases?
Most of our wallet phone covers come with built-in magnets that are just strong enough to keep the flip cover closed without affecting phone usability.
Is the phone case made of real leather?
Majority of our phone cases are made of high-quality PU leather, only a small number made from genuine leather. Additional details about the materials used can be found in the product descriptions.
Do you have this phone case in a specific color for my phone model?
We may have limited color options available for certain phone models. Please check the product page for color availability or contact us for more information.
Do you offer personalized phone cases?
Yes, we do! You can find our custom phone case option in the menu.
Do your products meet high standards of quality?
Yes, all of our phone cases are made of high-quality durable material and come with a lifetime replacement warranty.
How long does shipping take?
Shipping times vary depending on your location. Most of our orders get deliver within the estimated delivery time frame. Please refer to our shipping policy for estimated delivery times.
What is your return policy?
Our return policy- Last for 30 days from the date of the delivery.- Change of mind returns last for 7 days from the delivery date. (unused in original packaging) For information, please read our refund and return policy.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay and many more.
I haven't received the order confirmation and tracking email.
If you haven't received your order confirmation email, there are a few steps you can take:
Check your spam or junk folder: Sometimes, emails can get filtered into these folders by mistake.
Verify the email address: Double-check to ensure you provided the correct email address when placing your order.
Contact customer support: Reach out to the our customer support team. They can confirm whether your order was successfully placed and re-send the confirmation email if necessary.
Wait a bit longer: Occasionally, there might be delays in sending out confirmation emails. Give it some time, as it may still be on its way.
Check your spam or junk folder: Sometimes, emails can get filtered into these folders by mistake.
Verify the email address: Double-check to ensure you provided the correct email address when placing your order.
Contact customer support: Reach out to the our customer support team. They can confirm whether your order was successfully placed and re-send the confirmation email if necessary.
Wait a bit longer: Occasionally, there might be delays in sending out confirmation emails. Give it some time, as it may still be on its way.
I haven’t received my product. What should I do?
If you haven’t received your order, please start by checking your tracking details. Delivery delays can occasionally occur due to local shipping conditions. If it's past the estimated delivery time provided at checkout, please reach out to us using the contact form below — we’ll look into it and assist you as soon as possible.
More Questions?
If your question hasn’t been answered, please fill out the contact form below — we’ll get back to you within 12–24 hours.
Contact Form
Please fill out the form and we will be in touch within 12-24 hours. (Response could get dealy due to different time zone.)
